Below is my experience of asking a question on https://studypool.com
After trying (and failing) to answer even a single question on an exercise set on integral calculus, I decided to try and look for help online. I hunted around Google until I stumbled upon Studypool.com. It looked nice and promising enough, so with a hopeful heart, I opened it.
The site needed to be refreshed repeatedly before it would open. When it did, I clicked the big “Ask a Question” box, which then asked me to sign up. I chose the easy route and clicked “Log in with Facebook”. It took several tries (the browser kept redirecting me towards the error page), and then, it said I was banned! I’ve never used this site before and I was banned! It said that I had to settle my account because my “time limit had expired” and that my “account would be locked” until I “take an action.” What?! I pressed “Ok.” I hunted around the page for a while and then found out this wasn’t my account at all but someone named Aurelia. I don’t even know anyone with that name, so I logged out and tried to sign up again with Facebook, but the same thing happened. So I logged out a second time and signed up with my email account instead, verified it, and got redirected to my Dashboard.
Feeling as though I’ve won a major battle, I clicked the Ask Questions button. There were three main boxes on the page, and the top two asked for a title and a category. The third lower box was the biggest, and it had several formatting options, so I assumed it was where the main question should be asked. I attached a picture of my exercise and clicked the next step. The next page was called “Question Settings” – where you choose a tutor tier, budget, and deadline. My question seemed simple enough, and the lowest tutor tier, Standard, already promised both an answer and an explanation, so I went with it. I inputted my budget (although it was supposed to be free, it had a minimum requirement of $1.00) and delivery time (I chose the smallest – 1 hour). The question was posted and I was notified that my question was being matched to a tutor, and that it could take 15 minutes. I decided to eat while waiting for an answer.
Over an hour later, nothing had happened. There were supposed to be bids to answer my question, but there was none. I checked out the tutors’ pages and reviews. Apparently, I should have tried a higher bid even for such a simple question, so I raised it. I finally got one bid and hurriedly confirmed my tutor, opted to pay through PayPal, and waited for the answer.
I guess I fell asleep. I woke up to go to school the next morning, but the answer still wasn’t there. Finally, six hours after the supposed deadline (while I was in class!), my question was answered.
It wasn’t good at all.
Okay, to be fair, the numbers were answered, although I’m not sure if they’re correct (I doubt it). The solutions were severely lacking, and there were no explanations at all! The numbers and steps seemed to just magically evolve and merge for no logical reason. Two numbers did not even have a single line of solution.
And I thought: this is it. What a horrible service.
Studypool said that my payments would only be finalized once I was 100% satisfied with their service, but I was not satisfied at all. I paid, so I had balance to pay my tutor with, but I am not happy with this experience and I wanted my money back. I’ve written them a letter, but as of date, they have not yet replied.